To ensure your privacy all shipments will arrive in plain brown paper containers (boxes, mailers, etc). All in-stock orders typically ship within 1 - 2 business days BUT during the "busy season" (May - October) shipping times may be to 5 - 7 business days. Please note that custom or special handling items may require additional shipping time.
Our standard method of shipment is USPS Priority Mail. You will be provided with a tracking number once your order ships.
All orders shipped to a P.O. Box will be shipped thru USPS.
- Please allow 2 - 3 business days for Laurie Cabot and Cabot Clan Collection product to ship
- Please allow 3 - 5 business days for book orders to ship.
Please note that orders placed after 3 p.m. EST may not be processed until the next business day.
** Orders marked as "Shipped" indicate the package has been prepared for shipping and is awaiting pickup by the shipping carrier (USPS/FedEx/UPS). Orders marked "Shipped" after 3 p.m. may be picked up on the next business day.
RETURNS: Please be sure to inspect your items as soon as they are received. Damaged or incorrect products must be returned within ten (10) days of receipt with the original packing slip and another unit will be shipped after inspection of the returned item. Prior to returning your item you MUST contact us for a Return Authorization (RA).
To obtain a Return Authorization please contact [email protected].
Cancelled and undeliverable orders are subject to a 20% restocking fee - shipping is non-refundable in all cases. You will be held liable for return shipping, duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur:
Any applicable refunds may take up to thirty days following inspection of all returned goods.
NOTE: The following items are NOT eligible for return under any circumstances: Herbs and Resins, Potions (anointing oils), essential and fragrance oils, incense, books.
Enchanted reserves the right to determine if any return meets our standard for returns.